Overview
Our products are digital software license keys delivered by email. Because of the nature of digital goods, our refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we can’t offer a refund.
Eligibility for a refund
You may request a refund within 30 days of purchase if:
- The license key fails to activate and our support team is unable to resolve the issue
- You received the wrong product
- The product was materially not as described
Because license keys are digital and non-returnable once successfully activated and used, a key that has already been redeemed is not eligible for a refund, except where required by law or where the key itself is defective.
Refunds
Once your refund request is received and reviewed, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Late or missing refunds
If you haven’t received your refund within 10 business days of approval, please first check with your bank or card issuer, as processing times can vary. If you still have not received your refund, please contact us at [email protected].
Non-delivery of your license key
If you did not receive your license key after purchase, please check your spam or junk folder first. If you still can’t find it, contact us at [email protected] and we will resend it or issue a refund.
Need help?
Contact us at [email protected] for any questions related to refunds.
